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PATIENT RESOURCES

SPA ETIQUETTE

ON ARRIVAL

Please arrive 10 minutes prior to your appointment time to allow ample time to check in. Please come in prepared for your scheduled service. If receiving laser services, please ensure the area being treated is free from all hair, sweat, lotions and perfumes. If receiving a peel or microneedling, please ensure your face and neck are freshly washed and free from make-up. 

 

ONLY SCHEDULED CLIENTS ARE ALLOWED IN THE SPA.

For the safety of all guests and providers, only clients scheduled for a service at Halcyon Dermaesthetics are allowed anywhere in the spa. Children are not allowed in the spa. No services will be administered on anyone younger than 16. From age 16-18 a parent or guardian must accompany and give consent for the minor. 

 

LATE ARRIVAL

If arrival is delayed, we will make every effort to accommodate your full appointment but service time may be abbreviated to avoid delays for other guests. Abbreviated treatments are charged at full value.

 

LATE CANCELLATION & MISSED APPOINTMENT

We have a 48-hour cancellation policy on all services. Late cancellations or missed appointments are subject to a $50 fee. The fee must be paid prior to rescheduling.


In the event of late arrival, we will make every effort to accommodate you in the time reserved for your service. If you arrive more than 15 minutes past your scheduled appointment time and we are truly unable to accommodate your service, your appointment will be rescheduled only when the $50 cancellation fee is paid.

PRICES & PROMOTIONS

We are committed to continuously expanding our services to ensure we bring you the latest and greatest technology. Although we make every effort to keep our website and spa menu updated accordingly, please note that prices, services, and products are subject to change at any time without notice. Special offers and discounts may not be combined. When presented with more than one discount opportunity, we will automatically give patients the discount of greater value at the time of purchase.

 

PAYMENT & GRATUITY

Because our practice is limited to elective aesthetic medicine, we do not bill insurance. All prices are subject to change without notice. We accept cash, Visa®, MasterCard®, Amex, Discover, and Halcyon Dermaesthetics Gift Cards. We do not accept checks. As we provide medical services, gratuities are not expected.

 

GIFT CARDS

Gift cards may be used toward any service or product offered at Halcyon Dermaesthetics (some restrictions may apply). Gift cards are not refundable or redeemable for cash. Purchased gift cards do not expire. Promotional gift cards/certificates expire 90 days from receipt.

 

REFUNDS

Services: We do not offer refunds on services rendered. We do not offer refunds on unused packages. If services in a package go unused, the patient can request a credit to be used on other services or retail products. The Credit will be calculated by reverting the service value to the individual price and deducting the numbers of services received multiplied by the individual price from the total paid for the package.

For example: A Microneedling package for Face & Neck is $999. The individual price for Microneedling Face & Neck is $400. If 2 services are rendered and a credit is desired for the difference, then 2 Single Microneedling for Face & Neck services equaling $800 will be deducted from the $999 paid. A credit of $199 will be issued to be used on another service or retail product.  

 

Products: We do not offer refunds on products purchased. Products may be returned for in-store credit within 7 days from the date of purchase.. Defective products (i.e., a broken pump) may be exchanged within 14 days from the date of purchase for the same product only. In accordance with federal law, we do not offer refunds or exchanges on prescription products for any reason.

 

PERSONAL BELONGINGS

Personal belongings are the full responsibility of the client and should be kept in your possession at all times. Halcyon Dermaesthetics is not responsible for lost or damaged items.

QUIET ENVIRONMENT

As a courtesy to other clients, please maintain a quiet level of conversation in the spa. Additionally, we ask that all clients silence their cell phones during each visit to the spa.

 

PRACTICE-PATIENT RELATIONSHIP

We love having you as a client, but we do reserve the right to refuse service at any time, to anyone, for any reason.

 

FULL DISCLOSURE

Our #1 goal is for you to be happy with our service and to love the results you achieve. We believe in full disclosure, which means we strive to ensure that you understand the treatments you receive and the risks and benefits associated with each of them. With this in mind, please be assured that our team will only recommend treatments and products that will benefit you specifically and which are medically appropriate for you. And if you have any questions at any time, please ask. We’re here to help!

CANCELLATION POLICY

Life happens! Has something unavoidable come up?

Our staff and facility are reserved exclusively for you at the time of your appointment. Out of courtesy to our service providers and other patients, we require a 48-hour notice for cancellations. In the event that you are unable to give sufficient notice, you will be subject to a cancellation fee of $50 charged to the card on file for the missed appointment, regardless of the reason for the cancellation. In the case of pre-purchased packages, you must pay the cancellation fee before rescheduling the missed service.

Please contact us if you have questions.

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